Delivery T 's & C 's

Parcelforce, DHL or Dx freight will send a notification via Text or email for your delivery details. If a calling card is left you can contact them directly using the details on the calling card or contact our Customer Services team orders@decor-interiors.net or on 02890839971. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge will be applicable.

Items dispatched by standard delivery Via our Courier and should arrive within 3 - 5 working days. Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile pallet delivery items.

Pre order items 

Items on pre-order are currently in production/transit and due to arrive into our warehouse within the next 1 - 4 weeks, as soon as they arrive with us you will be notified and your order shipped to you as soon as possible.

Individual product pages state an estimated delivery time & date when an item is currently on back order. 

Online Purchase Returns

We want you to be delighted with every purchase from us so we've made our returns policy easy and stress free. If for any reason you are unhappy with your purchase, return it to us in its original condition to our address below or contact us via email orders@decor-interiors.net or telephone us on 02890839971 and we can arrange a courier to collect from you at your convenience, all items will be required to be boxed as they arrived.

*Mixed To Order paints cannot be cancelled once mixed and any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel. Wallpaper, special colour matches and paints tinted by a mixing machine are bespoke products, manufactured specifically to order, and therefore are non-returnable and non refundable.

Mixed Paint - We are unable to accept any returns for paint that has been mixed for the customer unless there is a genuine fault or defect with the product. This is due to the fact that we will be unable to sell that product again as that colour is specific to the customer that ordered it. Please ensure you have selected the correct colour, finish and quantity before ordering and if you are unsure, we would encourage you to request a Free Colour Chart or purchase a Sample Pot where available.

Colour Accuracy - Although we endeavour to make our screen images as accurate as possible, colours on screen are for reference only and are an approximation of the true colour and should therefore not be regarded as absolutely correct. Do not rely on screen representation for colour accuracy as the resolution on computer monitors can differ depending on the make and model and the settings of the output device used to display this page will also affect the visible colour. Paint colours can also vary according to adjacent room colours and lighting conditions. We would always encourage you to request a Free Colour Chart or purchase a Sample Pot where available, before committing to purchasing a larger tin size.

Standard & Extra Large Parcels

Items must be returned within 14 days of receipt to qualify for a refund or exchange. You will be issued with a credit note for any items returned after this time. Please ensure all items are packaged securely and sufficiently to withstand delivery and in a re-sellable condition, all items must be in their original retail packaging. Failure to do so may result in us being unable to refund you. We recommend that you use insured registered delivery and keep the receipt for proof of postage. We cannot accept liability for goods lost or damaged in transit. Unless the item is faulty, it is returned at your own cost. This does not affect your statutory rights, we do not refund postage costs paid at time of order.

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Furniture

Returns Policy for Web & Telephone orders

Please note if you purchase furniture from us through the website or by telephone with our mail order team you agree to the following Terms and Conditions.

Please read the statement under "Furniture Measurements" above to ensure you understand your responsibilities before ordering any furniture items.

When an item of furniture is delivered to you, it is your responsibility, to check the goods for any fault or damages. You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

If you order furniture that is not part of our 'made to order' range you may cancel your order within 14 days of receiving the goods. You must ensure the furniture is returned to us in a perfect saleable condition and in its original packaging. Failure to do so may result in us being unable to refund you.

 

Cost of returning items

We require you to be responsible for the cost of returning an item to us where you have changed your mind.

Unfortunately, we are unable to refund the return postage.

*If you want to return an item of furniture you must notify us within 14 days. We can organise collection but all costs incurred through shipping are strictly non-refundable and that the customer bears all return shipping costs. Please note, this is can vary as it depends on the size of the item being returned. Please call our shop and will get you a price for this.,

Refunds will be processed will be processed as quickly and efficiently as possible upon receiving the goods back from you. The refund will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

Above prices are only a guide as individual item weights will differ dependant on material and size.

Refusing to take delivery, if for any reason you have changed your mind and no longer require an item you can refuse to take delivery, it will then be sent directly back to us, once arrived back we will initiate your refund minus the cost of postage that has been utilised, if for any reason you have changed your mind prior to dispatch a total refund will be made, unfortunately if postage costs have been actioned we will not be able to reimburse the costs utilised.

We can only accept returns of items in original packaging, if an item is not boxed as it was delivered in the retails packaging we are unable to process, if an item has been used or fitted and adapted in anyway we are unable to accept receipt of the item and a refund of payment made cannot be fulfilled, all return items must be in a resealable condition packed as arrived.

Damaged Deliveries

Damages must be reported within 48 hours, We do our best to ensure that our products are wrapped sufficiently to survive its journey to you but we do have to rely on third party companies to deliver your goods to you and breakages unfortunately can happen from time to time.

If you receive a damaged item from us, please accept our apologies for any inconvenience this may cause you. Please contact us immediately to inform us quoting your order number and ideally with a photo of the damage, Transit damages need to be reported to us within 24hrs of receiving, unfortunately we cannot be held responsible after this 24hrs of receiving window. When reporting to us within 24hrs we will organise a collection and ship a replacement out to you immediately subject to stock availability.

When an item arrives damaged and reported to us within 24hrs we will refund your initial postal costs up to the value of our standard UK mainland service.

When an item is posted / sent back to us without prior knowledge or consent from us, we are unable to refund any costs incurred by yourself, we will arrange collection or email over dispatch labels for you when required. 

Please contact us and help will be at hand, email orders@decor-interios.net or please call us 02890992423 we will be happy to help arrange a courier to collect the item from you.

All delivery damages will be required to be returned in the original boxes they arrived  to you in, failure to return an item in its original packaging will result in your refund not being returned to you. The packaging cares for the item while in transit, not sending it back in its original packing may result in the item being damaged further. We hope you appreciate this.