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50% Off Delivery - Orders Over £50...75% Off Delivery - Orders Over £250....Free Delivery Orders Over £750
50% Off Delivery - Orders Over £50...75% Off Delivery - Orders Over £250....Free Delivery Orders Over £750

New Arrivals

Lighting

WALLPAPER & PAINT

ACCESSORIES

Furniture

sOFT FURNISHINGS

FURNITURE COLLECTIONS

NEW ARRIVALS

COMING SOON

sale - up to 50% Off

FAQ

Do I Need To Set Up An Account?

No, but creating an account streamlines your shopping experience. You can track orders, create wish lists, and access exclusive offers.

I’m Having Trouble Logging Into My Account. What Should I Do?

Ensure you’re entering your login details correctly. If you’ve forgotten your password, use the "Forgotten Your Password" link to reset it. For further help, contact our Customer Service team.

How Do I Place An Order?

Placing an order with Decor Interiors is straightforward:


: Navigate through our categories—Furniture, Home Accessories, Lighting, Wallpaper & Paint, Outdoor Living, and more—to find items that suit your needs.

: Click on a product to view its details. Choose any specific options (e.g., size, color) and click "Add to Cart."

: Once you've added all desired items, click the cart icon at the top right corner to review your selections. Ensure quantities and specifications are correct.

: Click "Checkout" to enter your shipping information and select a delivery method. We offer standard delivery options, with charges applied based on item size, weight, and fragility.

: Choose your preferred payment method. We accept major credit cards (Visa, Mastercard, American Express), PayPal, and offer finance options like Clearpay.

: Review all details and confirm your order. You'll receive a confirmation email with your order number and tracking information.

For assistance, contact our Customer Service team via the Contact Us page.

Note: Some items may ship directly from suppliers, affecting delivery times. Refer to product pages for specific delivery information.

Explain How Pre Order Works?

When you place a pre-order with Decor Interiors, here’s what you can expect:

  1. Stock Allocation:
    Your pre-order reserves the item, ensuring it is allocated to you as soon as it becomes available.
  2. Estimated Delivery Date:
    The estimated delivery date for pre-ordered items will be provided on the product page and in your order confirmation email. Please note that delivery times may vary depending on supplier availability or manufacturing schedules.
  3. Payment:
    Payment for pre-ordered items is typically processed at the time of purchase to secure your order.
  4. Updates:
    We will keep you informed about your pre-order status. If there are any changes to the estimated delivery date, we will notify you promptly.
  5. Cancellations:
    You can cancel a pre-order before the item is dispatched. Contact our Customer Service team if you wish to do so.

Important Note:
Delivery times for pre-ordered items are estimates and may be subject to delays outside of our control (e.g., supplier or shipping issues).

For further questions about pre-orders, feel free to contact our Customer Service team via the Contact Us page.

Can I Cancel An Order?

Yes, you can cancel your order, but this depends on its current status:

Before Dispatch: If your order hasn’t been dispatched, you can cancel it by contacting our Customer Service team as soon as possible.

After Dispatch: If your order has already been dispatched, cancellation is still possible, but you will be responsible for the return shipping costs and may incur a cancellation fee.

For more details or to request a cancellation, please contact us directly via our Contact Us page.

How Long Will It Take For My Order To Arrive?

The delivery time for your order varies depending on the product and its delivery requirements:


: Delivered within 3–7 working days.

: As we are unable to store all large furniture items in-house, these may be shipped directly from our distribution centre. Delivery typically takes 7–10 working days, and some items may require specialised delivery methods, such as two-person delivery, pallet delivery, or fragile goods handling.


: Certain items, such as wallpaper and paint samples, are dispatched directly from the supplier. Delivery for these items may take 3–14 working days.

If you have any concerns or require further information, don’t hesitate to contact our Customer Service team.

How Do I Track My Order?

Yes, you can track your order using our Order Tracking feature. Here's how:
:
Navigate to the Order Tarcking option in the main menu.

:
A tracking link is included in both your order confirmation and fulfillment emails.Click the link to view your order status and delivery updates.

If you encounter any issues or have further questions, please contact our Customer Service team for assistance..

What Do I Do If My Order Arrives Damaged?

If your order arrives damaged or faulty, please follow these steps:


: If a courier attempts to deliver your order and the packaging appears damaged, please inspect the item for damage before accepting it. If the item is damaged, you can refuse the delivery and notify us immediately.


: If you discover damage after accepting the delivery, please inform us within 48 hours of receipt. Raise a ticket on our online system or call us on 028 9083 9971. Provide your order number, a description of the issue, and, if possible, include photographs of the damage.


: We may request proof of damage or ask you to return the items for verification. Once we confirm the fault, we will arrange a replacement or refund and reimburse any carriage costs incurred for the return.

For more details, refer to our Delivery & Returns Policy.

Note: Some items, such as mixed paints and clearance products, are non-returnable unless faulty. Ensure you check the colour, finish, and quantity carefully before ordering. If unsure, request a free colour chart or purchase a sample pot where available.

These terms do not affect your statutory rights. If you have any further questions, feel free to contact our team.

Can I Choose My Delivery Day?

Currently, we are unable to guarantee specific delivery days or times, but we will do our best to accommodate your preferences where possible. Here's how delivery scheduling works:

Parcelforce:

  • For smaller items, Parcelforce provides a 1–2 hour delivery window on the day of delivery.

DX Secure:

  • For smaller items, DX offers next-day or two-day delivery services. You will receive tracking information to monitor your order.
  • DX does not allow the selection of a specific delivery time, but you will be notified of the expected delivery day.
DHL Deliveries
  • DHL offers time-definite delivery services, including:
  • DHL’s tracking system allows you to manage and reschedule deliveries to a preferred day if needed.
Larger Deliveries:

Larger or heavier items are delivered via DX Freight and may require a two-person delivery team. You will receive a call or email in advance to confirm the delivery date.

What Happens If I'm Not Home For Delivery?

If you’re not home for delivery, here’s what happens with each courier service:

DX
  • DX Secure:
  • DX Freight:
DHL
  • Standard or Express Deliveries:
Parcelforce
  • Parcelforce will leave a calling card if you’re not available, allowing you to:
Important Notes
  • Missed deliveries may result in storage fees or additional charges, particularly for larger items.
  • For time-sensitive or fragile goods, contact the courier directly or our Customer Service team to make alternative arrangements.

If you anticipate being unavailable, we recommend using the tracking information provided in your order confirmation email to reschedule or manage your delivery in advance. For further assistance, contact our Customer Service team via the Contact Us page.

How Do I Return An Order?

To return an item, please follow these steps:


: Ensure the item is eligible for return. Items must be unused, in their original packaging, and returned within 28 days of delivery. Certain items, such as custom-made or clearance items, may not be eligible for return. Please review our Returns Policy for full details.


: Reach out to our Customer Service team via the Contact Us page to initiate the return process. Provide your order number and reason for the return.


: Safely package the item to avoid damage during transit. Ensure all parts, accessories, and documentation are included.


: Depending on the item, we will either arrange a collection or provide return shipping instructions. Please note that return shipping costs may apply unless the item is faulty or damaged.


: Once we receive and inspect the returned item, we will process your refund or exchange as per our policy.

For any questions, please contact us, and we’ll be happy to assist.

Are There Items That Cannot Be Returned?

At Decor Interiors, we strive to provide a seamless shopping experience. However, certain items are non-returnable unless they are damaged or faulty:


: We cannot accept returns of partial wallpaper orders and recommend requesting a sample before purchasing.


: Custom-mixed paints are non-returnable unless there is a genuine fault or defect, as these colours are specific to the customer’s order.


: Products sold as clearance are non-returnable unless faulty.

Please ensure you have selected the correct colour, finish, and quantity before ordering. If you are unsure, we encourage you to request a free colour chart or purchase a sample pot where available. These terms do not affect your statutory rights. For more information, please refer to our Returns

 

What Payment Methods Do You Except?

We accept most major credit cards including Visa, Mastercard & PayPal, and offer finance options, through Klarna, Clearpay & PayPal. We also except cash is store. 

When Will Payment Be Taken?

Payment is taken at the time of purchase once your card or chosen payment method is authorised. Here’s how it works, including flexible payment options:

  • Immediate Payment:
  • Once your payment is authorised, the amount will be deducted, and you will receive an email confirming your order.
  • Flexible Payment Options:
  • Klarna: Spread the cost of your purchase over three interest-free instalments or defer payment for up to 30 days. Available at checkout.
  • Clearpay: Pay in four interest-free instalments, with the first payment due at checkout.
  • PayPal Credit: Use PayPal Credit for flexible financing options, including interest-free offers (subject to eligibility).
  • Pre-Orders:
  • For pre-ordered items, payment is also taken immediately to secure the item for you, regardless of the payment method chosen.

For more information on our payment options, please contact our Customer Service team for assistance.

What Is Your Refunds Policy?

To request a refund from please follow these steps:


: Ensure your item qualifies for a return. Items must be unused, in their original, unopened packaging, and returned within 14 days of receipt. Certain items, such as mixed paints and clearance items, are non-returnable unless faulty.


: Contact our Customer Service team within 14 days of receiving your order to inform us of your intent to return the item. Provide your order number, the item(s) you wish to return, and the reason for the return.


: If the item is not faulty, you are responsible for the return shipping costs. Ensure the item is securely packaged to prevent damage during transit. For certain items, such as rugs, please contact us to confirm the appropriate returns address.


: Once we receive and inspect the returned item, we will process your refund within 7 working days. Refunds will be issued to the original payment method. If you paid with a gift voucher, a replacement voucher of equivalent value will be provided.

Important Notes:


: We cannot accept returns for mixed paints or part orders of wallpaper unless they are damaged or faulty. Returns of wallpaper are subject to a 20% restocking fee.


: If your item is damaged or faulty, notify us within 7 working days. We may request proof of damage or ask you to return the item for verification. Upon confirmation, we will replace the item and refund any return shipping costs incurred.


: Refunds may take up to 14 days to appear in your account, depending on your bank or payment provider. If you haven't received your refund within this period, please contact us at 02890 839971

For further assistance, please reach out to our Customer Service team via the Contact Us page.

These terms do not affect your statutory rights.

Do I Need To Set Up An Account?

No, but creating an account streamlines your shopping experience. You can track orders, create wish lists, and access exclusive offers.

I’m Having Trouble Logging Into My Account. What Should I Do?

Ensure you’re entering your login details correctly. If you’ve forgotten your password, use the "Forgotten Your Password" link to reset it. For further help, contact our Customer Service team.

How Do I Place An Order?

Placing an order with Decor Interiors is straightforward:


: Navigate through our categories—Furniture, Home Accessories, Lighting, Wallpaper & Paint, Outdoor Living, and more—to find items that suit your needs.

: Click on a product to view its details. Choose any specific options (e.g., size, color) and click "Add to Cart."

: Once you've added all desired items, click the cart icon at the top right corner to review your selections. Ensure quantities and specifications are correct.

: Click "Checkout" to enter your shipping information and select a delivery method. We offer standard delivery options, with charges applied based on item size, weight, and fragility.

: Choose your preferred payment method. We accept major credit cards (Visa, Mastercard, American Express), PayPal, and offer finance options like Clearpay.

: Review all details and confirm your order. You'll receive a confirmation email with your order number and tracking information.

For assistance, contact our Customer Service team via the Contact Us page.

Note: Some items may ship directly from suppliers, affecting delivery times. Refer to product pages for specific delivery information.

Explain How Pre Order Works?

When you place a pre-order with Decor Interiors, here’s what you can expect:

  1. Stock Allocation:
    Your pre-order reserves the item, ensuring it is allocated to you as soon as it becomes available.
  2. Estimated Delivery Date:
    The estimated delivery date for pre-ordered items will be provided on the product page and in your order confirmation email. Please note that delivery times may vary depending on supplier availability or manufacturing schedules.
  3. Payment:
    Payment for pre-ordered items is typically processed at the time of purchase to secure your order.
  4. Updates:
    We will keep you informed about your pre-order status. If there are any changes to the estimated delivery date, we will notify you promptly.
  5. Cancellations:
    You can cancel a pre-order before the item is dispatched. Contact our Customer Service team if you wish to do so.

Important Note:
Delivery times for pre-ordered items are estimates and may be subject to delays outside of our control (e.g., supplier or shipping issues).

For further questions about pre-orders, feel free to contact our Customer Service team via the Contact Us page.

Can I Cancel An Order?

Yes, you can cancel your order, but this depends on its current status:

Before Dispatch: If your order hasn’t been dispatched, you can cancel it by contacting our Customer Service team as soon as possible.

After Dispatch: If your order has already been dispatched, cancellation is still possible, but you will be responsible for the return shipping costs and may incur a cancellation fee.

For more details or to request a cancellation, please contact us directly via our Contact Us page.

How Long Will It Take For My Order To Arrive?

The delivery time for your order varies depending on the product and its delivery requirements:


: Delivered within 3–7 working days.

: As we are unable to store all large furniture items in-house, these may be shipped directly from our distribution centre. Delivery typically takes 7–10 working days, and some items may require specialised delivery methods, such as two-person delivery, pallet delivery, or fragile goods handling.


: Certain items, such as wallpaper and paint samples, are dispatched directly from the supplier. Delivery for these items may take 3–14 working days.

If you have any concerns or require further information, don’t hesitate to contact our Customer Service team.

How Do I Track My Order?

Yes, you can track your order using our Order Tracking feature. Here's how:
:
Navigate to the Order Tarcking option in the main menu.

:
A tracking link is included in both your order confirmation and fulfillment emails.Click the link to view your order status and delivery updates.

If you encounter any issues or have further questions, please contact our Customer Service team for assistance..

What Do I Do If My Order Arrives Damaged?

If your order arrives damaged or faulty, please follow these steps:


: If a courier attempts to deliver your order and the packaging appears damaged, please inspect the item for damage before accepting it. If the item is damaged, you can refuse the delivery and notify us immediately.


: If you discover damage after accepting the delivery, please inform us within 48 hours of receipt. Raise a ticket on our online system or call us on 028 9083 9971. Provide your order number, a description of the issue, and, if possible, include photographs of the damage.


: We may request proof of damage or ask you to return the items for verification. Once we confirm the fault, we will arrange a replacement or refund and reimburse any carriage costs incurred for the return.

For more details, refer to our Delivery & Returns Policy.

Note: Some items, such as mixed paints and clearance products, are non-returnable unless faulty. Ensure you check the colour, finish, and quantity carefully before ordering. If unsure, request a free colour chart or purchase a sample pot where available.

These terms do not affect your statutory rights. If you have any further questions, feel free to contact our team.

Can I Choose My Delivery Day?

Currently, we are unable to guarantee specific delivery days or times, but we will do our best to accommodate your preferences where possible. Here's how delivery scheduling works:

Parcelforce:

  • For smaller items, Parcelforce provides a 1–2 hour delivery window on the day of delivery.

DX Secure:

  • For smaller items, DX offers next-day or two-day delivery services. You will receive tracking information to monitor your order.
  • DX does not allow the selection of a specific delivery time, but you will be notified of the expected delivery day.
DHL Deliveries
  • DHL offers time-definite delivery services, including:
  • DHL’s tracking system allows you to manage and reschedule deliveries to a preferred day if needed.
Larger Deliveries:

Larger or heavier items are delivered via DX Freight and may require a two-person delivery team. You will receive a call or email in advance to confirm the delivery date.

What Happens If I'm Not Home For Delivery?

If you’re not home for delivery, here’s what happens with each courier service:

DX
  • DX Secure:
  • DX Freight:
DHL
  • Standard or Express Deliveries:
Parcelforce
  • Parcelforce will leave a calling card if you’re not available, allowing you to:
Important Notes
  • Missed deliveries may result in storage fees or additional charges, particularly for larger items.
  • For time-sensitive or fragile goods, contact the courier directly or our Customer Service team to make alternative arrangements.

If you anticipate being unavailable, we recommend using the tracking information provided in your order confirmation email to reschedule or manage your delivery in advance. For further assistance, contact our Customer Service team via the Contact Us page.

How Do I Return An Order?

To return an item, please follow these steps:


: Ensure the item is eligible for return. Items must be unused, in their original packaging, and returned within 28 days of delivery. Certain items, such as custom-made or clearance items, may not be eligible for return. Please review our Returns Policy for full details.


: Reach out to our Customer Service team via the Contact Us page to initiate the return process. Provide your order number and reason for the return.


: Safely package the item to avoid damage during transit. Ensure all parts, accessories, and documentation are included.


: Depending on the item, we will either arrange a collection or provide return shipping instructions. Please note that return shipping costs may apply unless the item is faulty or damaged.


: Once we receive and inspect the returned item, we will process your refund or exchange as per our policy.

For any questions, please contact us, and we’ll be happy to assist.

Are There Items That Cannot Be Returned?

At Decor Interiors, we strive to provide a seamless shopping experience. However, certain items are non-returnable unless they are damaged or faulty:


: We cannot accept returns of partial wallpaper orders and recommend requesting a sample before purchasing.


: Custom-mixed paints are non-returnable unless there is a genuine fault or defect, as these colours are specific to the customer’s order.


: Products sold as clearance are non-returnable unless faulty.

Please ensure you have selected the correct colour, finish, and quantity before ordering. If you are unsure, we encourage you to request a free colour chart or purchase a sample pot where available. These terms do not affect your statutory rights. For more information, please refer to our Returns

 

What Payment Methods Do You Except?

We accept most major credit cards including Visa, Mastercard & PayPal, and offer finance options, through Klarna, Clearpay & PayPal. We also except cash is store. 

When Will Payment Be Taken?

Payment is taken at the time of purchase once your card or chosen payment method is authorised. Here’s how it works, including flexible payment options:

  • Immediate Payment:
  • Once your payment is authorised, the amount will be deducted, and you will receive an email confirming your order.
  • Flexible Payment Options:
  • Klarna: Spread the cost of your purchase over three interest-free instalments or defer payment for up to 30 days. Available at checkout.
  • Clearpay: Pay in four interest-free instalments, with the first payment due at checkout.
  • PayPal Credit: Use PayPal Credit for flexible financing options, including interest-free offers (subject to eligibility).
  • Pre-Orders:
  • For pre-ordered items, payment is also taken immediately to secure the item for you, regardless of the payment method chosen.

For more information on our payment options, please contact our Customer Service team for assistance.

What Is Your Refunds Policy?

To request a refund from please follow these steps:


: Ensure your item qualifies for a return. Items must be unused, in their original, unopened packaging, and returned within 14 days of receipt. Certain items, such as mixed paints and clearance items, are non-returnable unless faulty.


: Contact our Customer Service team within 14 days of receiving your order to inform us of your intent to return the item. Provide your order number, the item(s) you wish to return, and the reason for the return.


: If the item is not faulty, you are responsible for the return shipping costs. Ensure the item is securely packaged to prevent damage during transit. For certain items, such as rugs, please contact us to confirm the appropriate returns address.


: Once we receive and inspect the returned item, we will process your refund within 7 working days. Refunds will be issued to the original payment method. If you paid with a gift voucher, a replacement voucher of equivalent value will be provided.

Important Notes:


: We cannot accept returns for mixed paints or part orders of wallpaper unless they are damaged or faulty. Returns of wallpaper are subject to a 20% restocking fee.


: If your item is damaged or faulty, notify us within 7 working days. We may request proof of damage or ask you to return the item for verification. Upon confirmation, we will replace the item and refund any return shipping costs incurred.


: Refunds may take up to 14 days to appear in your account, depending on your bank or payment provider. If you haven't received your refund within this period, please contact us at 02890 839971

For further assistance, please reach out to our Customer Service team via the Contact Us page.

These terms do not affect your statutory rights.