Return services may be delayed as a result of COVID-19 safety measures.
If an item isn’t the perfect match, you can return it for a refund within 30 days of delivery, (see refund policy) in the original condition and packaging.
Why we dont offer free collection but offer free delivery?
Although we offer free to the customer we still have to pay the courier service for delivering your order to you, if you return an item for a reason other than faulty or broken we could not afford to pay for this cost also as we would be losing money on the delivery and the return of your item, this us why we ask you to pay for your returns. Sorry.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
Some items cannot be returned, including:
Items which are personalised or customised to your specifications
Paint that has been tinted.
If your order arrives damaged or defective, please see contact us and we will arrange for a new item to be sent to you.